Terms and conditions of sale

These general conditions of sale apply strictly to all sales of products made by the online store www.pilonatic.com. All orders made to the online store www.pilonatic.com necessarily implies, as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of the online store www.pilonatic.com in force on the day the corresponding order is placed. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by the online store. www.pilonatic.com. The fact that the online store www.pilonatic.com does not resort to any of these conditions at any given time cannot be interpreted or be equivalent to waiving recourse to them in the future or in the past.
The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

IDENTITIES OF THE PARTIES

On the one hand, PILONATIC SL (Owner of the website http://www.pilonatic.com) as supplier of the products contracted by the consumer and/or user, with registered office at Av/ catalunya, nº 81-A, 08110, Montcada y Reixac-Spain. Contact address pilonatic@gmail.com. Company registered in the Mercantile Registry.

On the other hand, the user, registered on the website and whose purpose is to be a consumer and/or user of the same and/or contract the products or services of www.pilonatic.com. The consumer and/or user is responsible for the data provided to www.pilonatic.com.  And therefore responsible for the veracity of the data provided on this website.

FEES

The prices published in the online store www.pilonatic.com They are in Euros.
www.pilonatic.com.Offers on products for sale in the online store www.pilonatic.com They will be shown in the "Offers" section or will be indicated in the product sheet and, if not indicated otherwise, they will be valid while they are displayed on the screen.
The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before using it.

OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the relationship between www.pilonatic.com and the consumer and/or user at the time they give their consent during the contracting process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of sale will entail the delivery of a product in exchange for a certain price on the website.

PAYMENT METHODS

When placing the order, the customer can freely choose to pay for the purchases made in the online store by:

• Bank Transfer: To make the payment through this method, the buyer must make a bank transfer (determining the reference of the order in the concept) within a maximum period of 3 business days from the placing of the order. The company reserves the right to cancel the order if it has not received confirmation of the transfer after said period. The bank account will be shown to the customer at the time he chooses this payment method.
• PayPal: In order for the consumer and/or user to pay for their purchases through this system, they must have a PayPal account. For more informationwww.paypal.es.
• COD: Once the buyer places the order, www.pilonatic.com It will be sent to the address established in the registry through our transport agency, which will charge you at the time of delivery of the package. Checks are not accepted, only cash. It is important that the consumer and/or user have the exact amount ready, since the carrier may not have change. This payment method implies an additional expense for the client. This supplement is charged by the transport company and will depend on the amount of the order.
• Through Credit or debit card through the virtual POS. Through this means of payment, the buyer will have to provide his card number, the expiration date and his number CVV. In this case, your data will be encrypted and sent under a secure server to the bank's virtual POS. It iste  procedure does not provide the card number to www.pilonatic.com.

PRODUCT

The offers presented by the online store www.pilonatic.com are valid within the limit of available stocks and the dates established for said offer. the online store www.pilonatic.com reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.

In the event that the selected product is not available as stock, on the product page the user can provide their email so that the entity can contact the user once the product is available by email.

Delivery

Order handling time: 2-4 business days (Monday-Friday).

The order delivery time is 5 to 10 business days (Monday to Friday).

Shipping costs: We offer free shipping to Spain

Orders are prepared at the time payment has been confirmed and at the following times:

Monday to Friday from 9:00 a.m.

(GMT+01:00) Central European Standard Time (Madrid)

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Claim for undelivered orders

The consumer and/or user, after receiving an email that their order has been shipped, if after a reasonable period of time they do not receive the product, they can contact 'www.pilonatic.com' by phone (+34) 632429144, through the contact form or by mail: pilonatic@gmail.com in order to clarify the cause of the delay.

Once the claim is obtained, 'www.pilonatic.com' will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.

In the latter case that 'www.pilonatic.com' does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and in the shortest possible time they will receive 'www.pilonatic.com' the sums paid.

Cancellations

If, once the purchase has been made, you wish to cancel an order that has not yet been issued and in the case of metal products such as bars, bollard doors, etc. If manufacturing has not started, it can be done as long as it is indicated through the contact form established for this purpose in the "contact" section or in writing to the email address pilonatic@gmail.com, customer service form or by phone to the number (+34) 632429144 indicating the number of the order you wish to cancel.

Contact

PHONE 0034 632429144

EMAIL – pilonatic@gmail.com