Delivery
WE OFFER FREE SHIPPING TO SPAIN
Shipping times
Order handling time: 2-4 business days (Monday-Friday).
The order delivery time is 5 to 10 business days (Monday to Friday).
Shipping costs: We offer free shipping to Spain
Orders are prepared at the time payment has been confirmed and at the following times:
Monday to Friday from 9:00 a.m.
(GMT+01:00) Time (Madrid)
Shipping costs
- Orders will be delivered to the address indicated by the customer when placing the order..
- Free shipping is only for Spain, not including the Balearic Islands.
- Proof of purchase will be sent to the email address indicated by the customer when registering in the online store 'www.pilonatic.com' and may also be consulted in the registration account created by the customer in the online store 'www. . pilonatic.com'.
- On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
- Delivery will be made on time under the responsibility of the carrier.
- An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
- The shipping price is reflected in each order, depending on its characteristics and will appear with VAT included.
Claims of undelivered orders
The consumer and/or user, after receiving an email that their order has been shipped, if after a reasonable period of time they do not receive the product, they can contact 'www.pilonatic.com' by phone (+34) 632429144, through the contact form or by mail: pilonatic@gmail.com in order to clarify the cause of the delay.
Once the claim is obtained, 'www.pilonatic.com' will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.
In the latter case that 'www.pilonatic.com' does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and in the shortest possible time they will receive 'www.pilonatic.com' the sums paid.
Cancellations
If once the purchase is made you want to cancel an order that has not yet been issued, you can do so as long as it is indicated through the contact form established for this purpose in the "contact" section or in writing to the email address pilonatic@gmail .com, customer service form or by phone at (+34) 932497787 indicating the number of the order you wish to cancel.
Return policy
The consumer and/or user will have a period of 15 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping-related expenses that will be assumed by the customer. client.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.
d) The supply of goods that can deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
The refund of the amount will be made using the same payment method with which the user made the purchase.
The returned product must be in the same condition in which it was received, that is, in perfect condition and of course it cannot be found damaged, hit or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.
Process:
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do so, they must fill in the form established for this purpose in the "My account" section or make another type of unequivocal declaration in which they indicate their decision to withdraw from the sales contract.
Whether by one means or another, your communication must contain the following information:
- Your identification data: full name and address
- Order number that appears on the invoice that has been sent to you together with the purchased good
- Description of the acquired asset
- Your willingness to withdraw from the purchase agreement
- Communication date
- If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you notify us of your decision to withdraw from the contract, the consumer and/or user has a period of 15 calendar days to return to 'pilonatic group' the item purchased in perfect condition, along with a copy of the invoice.
Grupo Pilonatic will communicate without delay to the consumer and/or user by email the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and/or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, 'gruposd.es' will deliver the sums delivered by the consumer and/or user without undue delay.
USER REGISTRATION
To browse the store and add products to the cart it is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your customer file, said data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.
With your user account you can make purchases and benefit from the discounts, promotions and gifts that we offer to our customers.
In your account you can check the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.
PURCHASING PROCESS
To buy in the online store www.pilonatic.com It will be necessary to be a registered user and over 18 years of age.
Add all the products you want to your cart, then click "Confirm" to make the purchase. We will ask you for the shipping address and the customer address (you can use the same address for both).
Later you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you must choose the payment method, either by bank transfer, cash on delivery, PayPal or with debit or credit cards.
GUARANTEE
Repair and replacement will be free for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
It is the client's obligation to send the defective merchandise by his means to be able to process the guarantee, once the guarantee is received and approved, www.pilonatic.com will proceed to replace the product by sending it to the client postage paid, without costing the client any additional expense.
The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
CONTACT
At any time you wish, you can contact us to request more information or answer your questions. by phone (+34) 932 49 77 87, by contact form or by email: pilonatic@gmail.com in order to clarify the cause of the delay.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.